I've dealt with them previously; I have not had issues with them but of late there have been complaints of non-responsiveness and missing and/or late shipments. I'd wait before I commissioned anything from them for the nonce, til things clear up. I understand that they were away from the shop for a time; probably hitting all of the medieval events in their area. Either way, if you do contact them and get a response, make sure you lay out your expectations from the beginning.
I had them do a couple of gambesons for me- not very historic, but very effective for what they are used. A lot of options and very affordable- probably the cheapest custom gambesons you're ever likely to find- you'll need to take accurate measurements; if done correctly it will fit you more or less like a glove. I've heard good things about their armor but I've not seen it for myself.
