I bought my entire soft kit from them. I emailed to check on the order after a few days of no tracking info, and they said the pants I ordered were not in stock in brown, but they had black, and would be weeks before they get the brown ones. They let me swap for black, and shipped it all out. No real complaints, minor nitpick in that the cloak I ordered was a "victoria secret" style "sheer", but I almost expected as much for $15 - I mostly bought it for the sake of patterning from. Only time I've ordered from them. They do have a large variety of stuff, but most of the armor looks LARPish at best.