Part of the problem is the "rotation" cycle for these business. At one point, it was probably a good business.
I have had never-ending issues with someone with "30 years experience" in armor who sent me something vastly different from what we agreed upon, completely dropped communication even before I got the armor, and refuses to honor a refund although he's been holding my money for over 6 months and I mailed the armor back weeks ago. The most frustrating thing? He contacted me from a thread I posted asking for references to armorers. Only 2 months before I ordered, I found good reviews of his work. Yet, it's imploded rapidly.
Same thing for some other places, such as Steel Mastery. They used to be praised and recommended, and have fallen quickly, with a few "whats going on?" threads about them.
If the same company was consistently poor, or consistently great, it would be much easier to keep up with. Seems like in the end, we're all going to be ordering mass produced off the shelf generic fit armor and clothing from India. Our options keep getting thinner, and as they do, wait times go up, craftspeople get "overbooked", then burned out, then things collapse, orders aren't filled, and we lose another one. Someone will step up to fill the gap, provide a good product, good service, good prices ... become too popular, get overbooked, burn out ... and the cycle continues. That's what I've seen in the last ~15 years of the armoring community.
But the egregious taking advantage of those who are partners or friends is a whole other issue entirely, and one that should be dealt with appropriately.