The attention to detail is really good as well. My Coat of Arms isn't the most hand-painting friendly design because of the tiny teeth, claws and tongue that are a different color than everything else. Dirk and Arrow nailed it though. I would have been willing to wait much longer for the same level of quality. They do a bang-up job, and they keep you up to date with updates and photos, and they get your approval at each step before moving forward.